How can I track the status of my order / delivery / shipment?
446 views Dec 16, 2021
As a registered customer, you can view the current status of your order in your customer account and view the shipment history for parcels by tracking provided from our shipping partners DPD or DHL. If you have placed a guest order (without a customer account), you will receive a tracking code by e-mail from DPD or DHL. Tracking is not possible for not parcelled shipments (pallet shipment or large volume tanks). However, the shipment will be notified to you beforehand by telephone.
<p><em>‘Your Personal Information will not be provided to partners or third parties. This amply complies with the Data Privacy Act. If you do not wish to be included in our database, you can object to this. We will delete your data immediately upon receipt of your payment.’</em></p>
<p><strong>PERSONAL DATA THAT IS PROCESSED</strong></p>
<p>ROTTERDAM PLASTICS may process personal data about you, because you use the services of ROTTERDAM PLASTICS, and / or because you provide them to ROTTERDAM PLASTICS yourself when filling in a contact form on the website. ROTTERDAM PLASTICS can process the following personal data:</p>
<ul>
<li>Your first and last name</li>
<li>Your address details</li>
<li>Your phone number</li>
<li>Your email address</li>
<li>Your IP address</li>
</ul>
<p><strong>WHY ROTTERDAM PLASTICS NEEDS DATA</strong></p>
<p>ROTTERDAM PLASTICS processes your personal data in order to be able to contact you by telephone if you request this, and / or to be able to contact you in writing (by e-mail and / or by post) if you cannot be reached by telephone. ROTTERDAM PLASTICS may use your personal data in the context of performing an assignment agreement concluded with you, usually consisting of legal services.</p>
<p><strong>HOW LONG ROTTERDAM PLASTICS STORES DATA</strong></p>
<p>ROTTERDAM PLASTICS does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. Your data will not be stored for longer than a year if no agreement is reached with you.</p>
<p><strong>SHARE WITH OTHERS</strong></p>
<p>ROTTERDAM PLASTICS only provides your personal data to third parties if this is necessary for the performance of an agreement with you, or to comply with a legal obligation.</p>
<p><strong>MAP WEBSITE VISIT</strong></p>
<p>General visitor data is kept on the ROTTERDAM PLASTICS website, including the IP address of your computer and the time of retrieval and data that your browser sends. This data is used for analyzes of visitor and click behavior on the website. ROTTERDAM PLASTICS uses this information to improve the functioning of the website. These data are anonymised as much as possible and are not provided to third parties.</p>
<p><strong>GOOGLE ANALYTICS</strong></p>
<p>ROTTERDAM PLASTICS uses Google Analytics to track how users use the website and how effective the ROTTERDAM PLASTICS Adwords ads are on Google search result pages. The information thus obtained, including the address of your computer (IP address), is transferred. stored to and by Google on servers in the United States. Read Google's privacy policy for more information. You will also find the privacy policy of Google Analytics here. Google uses this information to keep track of how our website is used, to provide reports on the Website to ROTTERDAM PLASTICS and to provide its advertisers with information about the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. ROTTERDAM PLASTICS has no influence on this. ROTTERDAM PLASTICS has not given Google permission to use Analytics information obtained through ROTTERDAM PLASTICS for other Google services.</p>
<p><strong>SEE, MODIFY OR REMOVE DATA</strong></p>
<p>You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to <a href="mailto:info@rotterdamplastics.nl ">info@rotterdamplastics.nl</a>. ROTTERDAM PLASTICS will respond to your request as soon as possible, but within four weeks.</p>
<p><strong>TO SECURE</strong></p>
<p>ROTTERDAM PLASTICS takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. The ROTTERDAM PLASTICS website uses a reliable SSL Certificate to ensure that your personal data does not fall into the wrong hands.</p>
<p>If you have the impression that your data is not properly secured or there are indications of misuse, or if you would like more information about the security of personal data collected by ROTTERDAM PLASTICS, please contact ROTTERDAM PLASTICS via <a href="mailto:info@rotterdamplastics.nl ">info@rotterdamplastics.nl</a></p>
Unfortunately, your Microsoft browser (Internet Explorer) is so outdated that our webshop may not function optimally when using this browser. We recommend that you install a different browser. The new browser from your current provider is called Microsoft Edge, but of course you can also use one of the other common browsers (Google Chrome, Mozilla Firefox, Opera, Safari, etc)
