I have placed two orders, will they be shipped together?
Basically, we treat each order separately and ship it separately from other orders Read more
How can I track the status of my order / delivery / shipment?
As a registered customer, you can view the current status of your order in your customer account and view the shipment history for parcels by tracking provided from our shipping partners DPD or DHL. If you have placed a guest order (without a customer account), you will receive a tracking code by e-mail from DPD or DHL. Tracking is not possible for not parcelled shipments (pallet shipment or large volume tanks). However, the shipment will be notified to you beforehand by telephone. Read more
Can I pick up my order on my own to save shipping costs?
After complete processing and payment of the order a collection in our warehouse in Rotterdam is possible. This is only possible after previous arrangement. The address you will find in contact & addresses. Read more
The delivery is faulty or broken, what to do now?
If you have received a broken product or incomplete delivery, please contact us immediately by e-mail: info@rotterdamplastics.nl. The subject of the e-mail should contain the following: Complaint about order (your order number) Please briefly describe the facts and send us pictures of the broken/wrong delivered articles. Read more
How can I return received goods?
Info about Instructions on cancellation for private customers you find at Right to cancel Read more
How the shipping costs are calculated?
Our shipping costs are based on weight, dimensions and loading meters of the shipment and the country the delivery is send to. Our shipping costs include packaging and delivery costs. Depending on weight and size a shipment will be send as a package, a pallet or as a carrier shipment Read more
Is it possible to order VAT free?
We are you are obliged to check your VAT ID. To place an order without the German VAT, please create a customer account and place your order after log in. We are sorry, but changes afterwards are not possible anymore. Read more
The goods are shipped by carrier, how do I get tracking information?
In this case you will receive an estimated delivery date after the goods have been handled. As private person, you will be contacted by phone and an appointment will be arranged. It is important to fill in a correct telephone number by placing the order, on which you are reachable. Read more
I would like to receive goods to another destination than you offer, is this possible?
We are constantly trying to provide you with further shipping options. Many destinations are available. Please check the shopping cart when ordering, whether your desired country is already available. If not, please contact us. Read more
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